Help Installing This Aquarium Fish Tank Hang On Filter 500 Litre Per Hour All Pond Solutions 500-ho?

I have just bought this fish tank Aquarium Fish Tank Hang on Filter 500 Litre per Hour All Pond Solutions 500-HO and I need help installing it I have contacted the people but as usual they take so song. So please help. I dint know what priming means so help with that too please. I have clicked everything together but the water wont get sucked up. Everything has clicked into place and when I turn it on the bubbles come from the place where it is but the fan just blows the water up the tube but not that much and then it will go out to where the filter pads are but the big tube that goes in the fish tank wont suck up any water. That’s where i bought it from.

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