How Do I Get My Telstra Dongle To Work?

It’s worked fine before. I just went and recharged it from a voucher with $20 (took forever because I had no idea how to do it so I ended up having to put my dongle sim in my phone and do it that way)
Whenever I try to connect it always reads “cannot connect to network”. on my Telstra connection manager. When I press the green connect button that has always worked for me before it doesn’t even look like it’s trying to connect it just automatically gives me the error message. I haven’t changed any settings and I’ve tried restarting my computer. I’ve also tried reinserting the USB dongle and taking out the sim, nothing works or helps.
Also telling me to ring up Telstra for advice wouldn’t be the best because I have a huge phobia of using phones. I also live in a remote area (hence why I have to use Telstra in the first place :P) so I have great difficulty trying to get in to town to talk to tech guys face to face.
Thanks in advance for any help.

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