How long does a wowcher refund take?

I purchased a great deal for a break in Manchester and even though I called the hotel to check availability prior to purchasing my wowcher when I called them to book with my code they said that within the last 12 hours they had fully booked on the date I was requesting (21st December). I found this very hard to believe but was assured by the hotel I could get a full and speedy refund. That was on the 23rd of September. I sent email to enquiries with the booking ref and still not received any response apart from the auto reply. Also forwarded original message twice asking for response.

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One Response to “How long does a wowcher refund take?”

  1. Angela says:

    I am facing the same problem. I bought a Wowcher for a haircut and managed to book it. One day before the appointment, the company (Lisa Shepherd) called saying the hair stylist was sick and booked for the next weekend. The following weekend they called one day before cancelling again but this time stating they wouldn’t see me at all as the company was facing liquidation and I should contact Wowcher. I sent 2 e-mails and had the auto reply only.

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