My Wife’s Email Is Locked Does Not Work It Says She Is Logging In From A Unknown Computer?

but it is her home computer, the security ? is not one that she added, it is asking for an alt address or a listed phone number to send a “code” my wife has neither, on her email is a voucher for a medical procedure she is to have done on Tue. how can we get her email opened, please help

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2 Responses to “My Wife’s Email Is Locked Does Not Work It Says She Is Logging In From A Unknown Computer?”

  1. jonny s says:

    I don’t think you can open it. Good luck.

  2. Sunil says:

    Yahoo security system detected some security issue and wants to confirm the real owner of the account and hence the question. Your wife might have accessed yahoo from any other computer recently or may be some one is trying to hack her mail account.
    First check whether the first word on the address bar (top most line where you see the web site address) has https://. The ‘s’ at the end shows it is a secured site. This will confirm that you are in the original yahoo site.
    If she has not registered her cell phone # already, she can do that now. then they will send a code to that cell phone number which will have to be typed in. Similarly she can update her alternate mail id too. This is a security system of Yahoo.
    If this fails, you can click on the HELP button and proceed to set right your wife’s account

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