Online Shopping – Problem With Customer Support?

Hi, I have bought 3 shirts from online and returned one shirt 2 days later. The Fedex tracking number shows that the product reached Trendin office. But I didn’t get the refund vouchers for the amount. I mailed their customer support, initially they said it would take a week to process the refund. Its been 3 weeks now, I didn’t get the vouchers. Horrible thing is, the customer support people just not responding to my mails. Please, anybody advise, what to do now?

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