UK internet shopping – Is there someone to complain to about items wrongly described ?

I bought an item from Marks and Spencer Online (well two different ones really) which was misdescribed.

When I complained they said I was in the wrong; hard luck!

This particular item cannot be returned in the usual way.

Is there anyone I can complain to?

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One Response to “UK internet shopping – Is there someone to complain to about items wrongly described ?”

  1. froggequene says:

    Contact your local council & ask to speak to the trading standards officer

    http://www.consumerdirect.gov.uk/

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