What is involved at a face-to-face interview for RBS telephony sales advisor roles?

I am attending an interview soon for RBS telephony sales advisor.
I wish to know
•is it essential that one has had sales experience before as I have not
•DOes anyone know on the offchance what software they use at the call centre? just curious and
•what is this "practical task" I am hearing about?
Many thanks for all and any responses in advance.

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One Response to “What is involved at a face-to-face interview for RBS telephony sales advisor roles?”

  1. Dav says:

    mock phone call with customer is involved in practical
    not essential to have sales experience
    it is rbs own software that they use and you will be traines but is not complicated to learn

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