Who Would I Go To When Internet Company Not Replying To Me After I Have Payed?

I bought a deal from discount vouchers for £39.99 each (I got 2) and redeemed then with a company called Austenlewis they have not responded to my emails at all.
I was told they would arrive before christmas, it’s clear now they won’t, delivery was said to take between 5-15 days iTs now been 23.
I have requested a refund from discount vouchers but they too have stopped replying and if they did refund I. Still out of pocket the £20 p&p costs..
I’m in the uk where and who would I contact?

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2 Responses to “Who Would I Go To When Internet Company Not Replying To Me After I Have Payed?”

  1. Make Love not War says:

    trading standards 🙁
    But at this time year might be slow to reply

  2. dave says:

    if you paid with a credit card visa etc; try and claim through your bank as the company has not supplied the services you paid for.

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