Why Does Knowhow Movies Not Work?

My family and I received a voucher from KnowHow which we could buy and watch movies online. We have done it through our smart TV. However, a message appears that download is not supported. I think it is due to the TV and not because of KnowHow because it doesn’t matter what we want to download – even to view the trailers, we needed to download Adobe – it comes up with the same message. Do we need to do something to our TV to allow downloading? Any help would be appreciated.

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