Why is it that the English have a genrally negative attitude to "Sales"?

"Sales" of any kind in this country generally seems to get knocked and criticised by the genral public. Is this just my impression or do others feel the same. After all the fact is that "Sales" be that door to door, telephone, or any type of sales genrates money to pay for evrybody elses jobs as well as the salesman. If there wasn’t any "Sales" there wouldn’t be any businesses ergo there wouldn’t be any jobs.

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12 Responses to “Why is it that the English have a genrally negative attitude to "Sales"?”

  1. Nix0r says:

    I think people have a problem with door to door and telesales more than just ‘sales’ in general. I would say this is because many people work hard and the last thing they want when they come home is to be bothered in the little free time they have. Also, many of the companies do not take no for an answer and many call 5-50 times a day and that is harassment.

    Plus if someone wants something more often than not they will research it, find the cheapest and then buy it.

  2. Badger Baiter!! says:

    yeah but I dont want to be pestered I hate it! Ill buy what I want to buy not what some twat pesters me to buy which is ironic because I used to be a stockbroker jesus you should have heard what people say when you call!!

  3. PinHead says:

    well im in sales and ive never had anyone knock me for what i do for a living, its dam good money!

    edit – there are lots of sales positions that dont involve knocking on doors or telephone selling btw

  4. sayitasitis says:

    they’re ripped off everywhere they turn. THATS WHY

  5. Kitty says:

    Door to door sales and telesales is rather intrusive and can be very annoying. They ring you when you are relaxing or busy in your own home and then some of them can be very pressurising towards you. Trying to force you to buy things you don’t want. Also making a long winded speech about what they are selling when you are trying to do other things. I just think that if I want to buy something I will go to them.

  6. Vicky says:

    I don’t mind any sales as long as they don’t interfere with my privacy. There are many other ways of generating money and business without knocking on your door or ringing your phone on Sunday mornings.

  7. vambo the fourth says:

    The double glazing boys didn’t help your image in their heyday, camping in old people’s living rooms for 12 hours straight until they agreed to pay £4000 for a new front door. Ever hear of Stormseal, for instance?

  8. C Warner says:

    When you’ve had a hard day at work and you get home to your own comfortable and safe place the last thing you want is for someone to be disturbing you either by phone or knocking on the door trying to sell you something you don’t want or need. It would piss me right off. If i want i find it and buy it.
    I mean, it’s not like they’re going to get a good reaction from people who moan about shopping channels is it?
    What do you expect?

  9. kidvid says:

    Because we’ve all been ripped off by sleazy low life liars. I’m in sales and don’t have a problem because of my high values and ethics. Not true with many sales people because they don’t get paid unless they sell. I use a consultative approach and develop a relationship first followed by trust. Don’t lie, people know. When their needs and agendas are identified you fit your product to meet their needs. Simple, easy, professional, and a sale is made. Wish more sales people would do this.

  10. lifesvariables says:

    I am not down on sales. I do however have a problem with some of people who frequently work in sales.
    The lifeless, thoughtless drone who not only can’t answer a simple question but makes it clear they would rather chop off a limb than make the effort to find the answer for me.
    The sneering sales assistant who seems to think they are doing me a favour by lettling me in their shop.
    The misery who obviously hates the company of other human beings.
    The overenthusiatic puppy who’s had one too many expressos and is doing everything but tap dancing for joy.
    The person who simply can’t take no for an answer.
    The coversational terrorists who try to make me feel stupid an attempt to convince me to buy their product.
    The technology snob who talks in anacromyms and jargon and expects me to understand.
    When I wish to make a purchase, over the phone or in person, I want semi intelligent assistances who can answer questions with some knowledge and aren’t afraid to say I’m not sure, let me ask for you when they don’t know the answer. Answers in clear English please.
    I want someone who is polite and if not cheerful at least doesn’t act and look like they have toothache.
    Most of all I want someone who when I say no thank you can accept that with good grace.
    I’ve worked in sales and retail on and off for 30 years and have been repeatedly embarrassed by the actions and behaviours of people I have worked with. Actions that have cost sales, angered customers and reenforced customers dislike of sales and sales people.

  11. grayure says:

    I run a business as well. I find it frustrating trying to find clients, but at the same time there are a lot of similar businesses which are very pushy and i see them as behaving unethically and exploiting people’s fears and insecurities. It also can push out the people providing good services in favour of those who shout loudest.

    Look at it this way. You provide goods which i’m sure you believe are high quality. That means you are skilled, experienced and dedicated, in your case, to providing good quality food products in which people can place their faith as to flavour, safety and health. This is the area of your expertise. If you’re running a small business, you can’t necessarily afford to pay someone to do your marketing, so you have to try to do it yourself. A person who is good at the services or goods they provide is not necessarily good at marketing. Therefore, if their marketing is very visible, some might say intrusive, it suggests, and note that i say "suggests", a couple of things. One is that they are having to try hard to promote what they sell, which suggests it doesn’t sell itself. Another is that they are investing more resources, financially or in terms of their own labour or otherwise, in publicity than in their product. If they emphasise their publicity, it may also suggest, depending on the nature of their industry, that they are better at marketing than the core skills needed to deliver their products. This does not inspire confidence.

    Think of mass emailing. There is very little response to this and potential customers have no confidence in the products. Another example is TV advertising. When i watched TV, or for that matter when i see billboards, the message i pick up from that is twofold: it indicates to me that the company is rich and therefore uncaring, and it suggests to me that the product does not sell itself and therefore must be suspect. I used to meet many people in the street attempting to get me to switch utility suppliers and not only did i never do that but i found them so annoying i don’t even walk down the streets they frequent any more.

    We have consulted marketing professionals and they say that the sort of publicity methods you describe are usually unsuccessful and when they occur are the result of managers wanting to look dynamic when they are actually quite naive about marketing.

    Having said that, it does depend on what you’re trying to sell.

  12. Cari says:

    Telesales people annoy me because of the sheer volume of calls that I receive at work. It’s my job to answer the office phone if the receptionist is on another call or is at lunch, so I don’t even answer the phone all that much, and yet I would say, on average, in just one week I would receive the following calls:
    – Two or three calls about water cooler / water filter suppliers
    – Three or four calls about stationery supplies
    – Five or six calls that are IT-related: either someone selling software packages, or an outsourcing company selling their services
    – One call from a recruitment agency about temporary staff
    – Two or three calls from cleaning companies

    So clearly, that is a huge volume of calls and it’s time-consuming enough just to answer them, so I do try to get the salespeople off the phone as quickly as possible. What really annoys me is when I just can’t get them off the phone. As an example, if I were to say to a cleaning salesman "actually, our contract with our current company runs until November so we certainly aren’t going to be considering switching before then", I would have thought that anyone with an ounce of common sense would say, "okay, would you mind if I give you a call back in October?" However, they don’t say that – they try to get me involved in a discussion which is a waste of my time, and it’s a waste of their time too when they are not going to generate any business from our company.

    They also never ask if it’s a convenient time to speak; they just launch right into their pitch. If they asked first, it’s quite possible that I’d say "actually I’m in the middle of something right now, but I’ll be free to speak after lunch." If they’re calling at a time that’s not convenient, then they’re not going to be successful because the other person’s not going to want to listen.

    Or, sometimes we suggest to salespeople that we might be interested in their product/service, but that the person that they should really speak to isn’t here right now, and maybe they should put something in the mail to us. But they never do this, and they’ll just carry on with their pitch to entirely the wrong person.

    So, I think that’s probably why people have a negative impression of sales people … it’s the way that they do their jobs, not the actual jobs that they do.

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