Why Is My Forever21 Order Taking So Long To Ship?

i ordered something from f21 on the 11th bc they had vetern sale and its now the 17th and my order still has the status as new and i talked to the reps over the computer and they say that it is proccing and should have shipped out no later than yesterday. well yesterday came and passed and it still hasnt shipped. im very disappointed because the last time i ordered from them it took 4-5 days to get to my house but now its taking more than 6 days to ship i dont understand this.

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