Wowcher won't refund me?

Hi. Not really sure where I stand and looking for someone with a bit of knowledge on refund rights. Basically I purchased an item off Wowcher. I paid for it and was sent the code to redeem the item. However I ran into problem after problem redeeming the item. I contacted wowcher on several occasions (still have all correspondence.) they never resolved the problem and I never received my item which I paid for. Now I’m requesting a refund. They now say since the expiry date is invalid they won’t refund me. I think it’s wring as this is not my fault. I paid as expected and contacted them to resolve the problem while the item was still valid. Does anybody have any knowledge our where I stand now. Do u have any rights to insist they give me my money back. Many thanks.

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3 Responses to “Wowcher won't refund me?”

  1. Squidmaster says:

    Yes you do. If they failed to provide the item you paid or, they must provide or refund.
    You’ll need to speak with an Ombudsman.

  2. Jake says:

    You may ave to resort to getting a refund from your credit card company or paypal if you used one of them, non-delivery is a rather clear cut case that you can eventually get a chargeback.

    Probably too small a sum to involve solicitors, you can cost them a larger amount in sales by publicizing the problem at the many ripoff, scam reporting sites on the internet.

  3. Julian says:

    Good Morning,

    I work for Wowcher. I’m sorry to hear that you had difficulty redeeming your code, can you please email enquiries@wowcher.co.uk including your previous correspondence so that we can look into this matter.

    Please put YAHOO in the subject line

    Kind Regards,

    Julian

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